Contact Us
We're here to help you with any questions, concerns or technical issues you may have while using Dancing Drums Slots.
Customer Support Availability
Our customer support is available through various channels, depending on your preferences and the nature of your inquiry. You can reach out to us via email or use our live chat feature during operating hours (see below).
Live Chat Support
We offer live chat support from 10:00 AM to 6:00 PM PST, Monday through Friday. Our team is ready to assist you with any questions or issues related to the app.
If you need immediate assistance outside of these hours or on weekends/holidays, please email us, and we'll get back to you as soon as possible.
Email Support
You can also contact us via email. Our support team will respond to your inquiry within 24 hours (business days). Please note that our response times may vary depending on the volume of inquiries received.
For urgent matters, please use live chat or call during operating hours for immediate assistance.
Help-Centre Access
We have a comprehensive help-centre section within the app where you can find answers to frequently asked questions (FAQs) and more. If you're unable to find what you're looking for, please feel free to reach out to us using any of our support channels.
Responsible Gambling Assistance
If you or someone you know is experiencing problems with responsible gambling, we offer links to trusted organizations within the app's Responsible Play section (see below). We encourage players to seek help and resources when needed.
Additionally, for users engaging in OLG real-money play, OLG's My PlayBreak self-exclusion programme applies. Please refer to their policy and FAQs for more information.
Technical Support
For technical issues related to the app or its features, please use our live chat feature during operating hours (10:00 AM - 6:00 PM PST) or email us. We'll do our best to troubleshoot and resolve your issue in a timely manner.
Complaint or Dispute Guidance
We take all complaints or disputes seriously. If you have any concerns regarding the app, its services, or support, please contact us using one of our support channels above. Our team will work closely with you to address and resolve any issues as quickly as possible.
Communication Response Expectations
Please note that our response times may vary depending on the volume of inquiries received. We strive to respond within 24 hours (business days) via email, but please allow a bit longer for live chat responses during peak periods.
We appreciate your patience and understanding in this matter.
If you're unable to resolve an issue with us directly or prefer alternative support options, we recommend referring to our FAQs or seeking help from the linked responsible gaming organizations within the app's Responsible Play section.
Account-Security Assistance
For any security-related concerns regarding your account, please contact us via email. We'll work closely with you to address and resolve these matters promptly.
Multilingual Support
We strive to provide multilingual support across various channels. Our live chat team is available in English during operating hours (10:00 AM - 6:00 PM PST), Monday through Friday, but we encourage you to reach out via email at for non-English inquiries.
Preferred Contact Methods
For the most efficient support experience, please choose one of our following contact options based on your preferences:
General Support Workflow
Here's an overview of our support process to ensure you receive the assistance you need:
Self-Service Help Options
We encourage users to explore our FAQs and help centre section before reaching out directly. This will not only save your time but also allow us to focus on resolving more complex issues that require personal support.
If you have any other questions or concerns about Dancing Drums Slots, we're here for you!
